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Warranty

The guarantee of our products has coverage of 24 months from the date of receipt of the goods as per LD. 206/05 (Consumer Code) to art. 128 et seq. The warranty does not cover damage caused by misuse of the products, unauthorized repairs, changes.

Cancellation of an order

If you cancel or change an order within 24 hours after confirmation, it will return 100% of the money you paid. If canceled or changed the order in the next 24 hours, you will get back the amount you reclaimed least 25%. The new order will be counted as if it were another order.

Returns Policy

TIMES AND MEANS FOR THE COMMUNICATION OF WITHDRAWAL If for some reason you are not satisfied with your order, you have the right to terminate the contract, without giving any reason, within 14 (fourteen) days. The withdrawal period will expire after 14 (fourteen) days from the day: a) in which you or a third party designated by you, different from the consignor, takes physical possession of the goods in the event of sale of a single asset b) where you or a third party designated by you, different from the consignor, takes physical possession of the last good, in the case of an order for multiple goods delivered separately c) in which you or a third party designated by you, different from the consignor, takes physical possession last lot or piece in the case of a contract relating to delivery of a good consisting of multiple lots or pieces. In order to exercise the right of withdrawal, you must inform us of your decision, within the above deadlines, with a simple email at This email address is being protected from spambots. You need JavaScript enabled to view it.. At this point we will send to the email address indicated by you when they purchase products for confirmation of receipt of your notice of exercise of the right of withdrawal.

TIMES AND MEANS FOR THE RETURN OF ASSETS For the right of withdrawal be validly exercised, you will need to ship products in restitution within 14 (fourteen) working days after your confirmation email. Products must be returned to the following address Enjoypilates SRLs lake Via Baione, 50 70033 Corato (ba) Italy It is understood that the risks and transportation costs related to the return of products will be borne in accordance with Legislative Decree no. 206/2005 and valid adaptations from 06.14.2014.

CONDITIONS FOR THE RETURN OF THE GOODS The products must be returned or made in any case be received intact (with no signs of wear, abrasion, scratch, scratch, deformation, etc.), Complete with all parts and accessories, accompanied of its instructions / notes / manuals originally attachments and warranty certificate, if any, as well as stored in their original packaging and packing. It also requires that: a) the products have not been used, worn, washed or damaged b) all tags and labels are intact and still attached to the products Where it is established the breach of the above conditions, we may decide to make no restitution than it paid for the purchase of products. To this end, therefore, it is advisable to replace the original wrappings of products with another protective packaging that preserves the integrity during transport and also protect any written or labels. Returned products will be taken over, subject to verify that the same have been returned under the conditions described in the preceding paragraph.

RETURN OF THE AMOUNT If verification of the returned products has been successful and the right of withdrawal has been validly exercised within the terms and in the manner prescribed, we will reimburse the full amount paid for the purchase of products, excluding the costs of delivery as quickly as possible and in any event within 14 (fourteen) days from the date when we came to the knowledge of the period of withdrawal. They will remain in any case at your expense postage and any duties or additional taxes paid for the return of the product. Reimbursement will be made by bank transfer to the account indicated by you, or, if the payment was made by credit card, the refund will be made in the terms indicated directly through the refund of the amount owed on the credit card used by you used to ' purchase.